Our Great Grandfather’s Six Secrets To Making
You Happy Still Work
1. You call and receive an immediate
appointment.
Back in 1891, you couldn’t just pick up a phone and call
our great grandfather.
Well, sometimes his neighbors would actually yell out, “Thomas,
I need you to come take a look at something for me.”
Now, you just have to call us on the phone. A friendly voice
will help you out, and set a time for us to come see you.
2. A clean, experienced professional
plumber shows up on time, and thoroughly diagnoses the real problem.
Our professionals average over 20-years in the trade. Believe
it or not, not of us find the infamous “plumber’s crack”
to be attractive either. Yes, initially it costs a little more
than some companies to have the most talented team in the industry.
Interesting enough though, our clients tell us this actually saves
them money in the long run. You’ll enjoy working with us.
3. You’re presented with the best
solution and any alternatives with exact, up front pricing.
We don’t believe in surprises. Having a problem in your
home is already a surprise. You don’t need surprises with
the process of solving the problem, or the price for the solution.
Our great grandfather always believed in telling his clients and
us everything exactly the way it was…Okay, so he didn’t
tell his sister-in-law that he wasn’t so fond of her fruitcake.
4. All work is done with maximum respect
for you & your home.
Maybe this stuck in great grandpa’s head from when he was
a little boy. He said he was playing ball outside one day when
he was only six, and I guess he tracked a little mud into the
house. Well, his mother wasn’t too happy about this, and
she let him know about it. After he spent ten minutes cleaning
up the mess, and listening to her – the lesson was learned.
Little Thomas E. Clark always wiped his feet, or took his shoes
off from that moment. In fact, his friends would get on him because
their mothers were soon saying, “Why can’t you be like
Thomas Clark?
5. You approve all completed work.
Our great grandfather always liked for people to feel good about
the completed work. So, he figured the best way to make sure your
happy is to ask you to look at the finished work. If you say,
“It looks great,” then he felt you were more than just
satisfied. If you see something that concerns you, then it concerns
us. Even if it means simply showing you something, or explaining
it until you feel comfortable – we want you to give your
final stamp of approval.
6. You have an absolute, 100% guarantee
on all of our work.
This goes back to our great grandfather telling everyone when
he finished the job, “You’re all set. You won’t
have any problems. But, if for some reason you do, you just let
me know, and I’ll take care of it right away.” We double-check
all of our work. And if there ever is a problem, we promptly fix
it for FREE. Now, one of the reasons we can feel comfortable in
saying this is we know our work is to the highest of standards.
We also believe you should have all the risk eliminated.
